First Alarm's Customer Service Data Center
First Alarm's Data Center in Caldwell Idaho is a 24/7 Security facility that has technical staff standing by to support users and emergency response personnel with the operation of the Security Alarm System, Card Access System, and the fire alarm system. Remote video monitoring is performed during alarm situations and security tours. With First Alarm's UL Listed Central Station processing and dispatching emergency personnel and notifying the subscribers call list, the Data Center can be contacted by the alarm system user, monitoring center, and/or emergency personnel direct and technical support is initiated with remote control, step-by-step procedures, and sometimes intervention.
Electronic service information, notes, drawings,and pictures collected at the start of our installation and thereafter on-going data collection make First Alarm Technicians second to none in resolution.
The Data Center supervises the Monitoring Center and Service Departments. Reports are computer printed every day of all central station traffic and is reviewed by the supervising technician. All service is planned and reviewed by the supervising technician at the Data Center.